Refund policy

Shipping, Complaints, Cancellations and Return/Refund Policy

Shipping

1. Domestic Shipping

a. We deliver orders from within Pakistan using reputable courier companies such as  TCS, , and Postex. We may also deliver domestically using our own riders where available.

b. We will deliver your order to the address that you provide when placing the order on our website within 2,3 Days business days of placing the order. This timeline is only tentative, and we shall not be liable for any delays arising out of any events outside our reasonable control.

2. International Shipping

a. We deliver orders outside of Pakistan using reputable courier companies such as DHL, FedEx.

b. We will deliver your order to the address that you provide when placing the order on our website within 7–21 business days of placing the order. However, this might take longer due to circumstances outside of our control, and we shall not be held liable for any such delays.

c. You may be required to pay customs duties, import taxes, or other charges upon receipt of goods shipped from Pakistan.

Complaints

For any complaints or queries in relation to this website, our products, or our services, you can contact us on this number [+923712217676 ] or by email at [Officialnamramirza@gmail.com]. We shall use our best endeavors to respond to your complaints or queries within 3 business days of receipt.

In the case of a complaint regarding an incorrect, defective, or damaged product, you must provide sufficient evidence, including receipts, photographs, and/or videos of the product received.

Cancellations

You may cancel any order within 24 hours of placing it. After the expiry of this period, cancellation requests may not be accepted if the order has already been processed or dispatched.

Returns, Exchanges and Refunds

  1. We operate a no-return, no-exchange, and no-refund policy except where the goods received are different from those ordered or are defective or damaged.

  2. All goods being returned must be sent by courier to [Kamboh Street Near Gol Chakar Al Falah Town Lahore].

  3. We only accept returns within 3 days of the delivery of your order.

  4. Goods returned to us must be unused, in their original packaging, and in a condition suitable for resale.

  5. We will process any approved refund within 7 business days of receiving and inspecting the returned goods.

  6. Instead of a refund, we may provide store credit that can be used to purchase other products of the same value from our website.

  7. You will be responsible for the shipping costs of returning any goods unless the return is due to our error (such as sending the wrong item or a defective product). Shipping charges are non-refundable. If you receive a refund, the cost of return shipping may be deducted from the refund where applicable.